Privacy Policy

1. Introduction

TreeSurgeons UK (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website treesurgeonsuk.co.uk or use our quote comparison services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

  • Name and contact details (email address, phone number)
  • Property address and postcode
  • Details about your tree care requirements
  • Photos of trees or property you upload
  • Communication records between you and our team

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Location data (at postcode level)

3. How We Use Your Information

We use the information we collect to:

  • Connect you with qualified tree surgeons in your area
  • Process and manage your quote requests
  • Communicate with you about your enquiries
  • Improve our website and services
  • Send you relevant updates and marketing communications (with your consent)
  • Comply with legal obligations

4. Sharing Your Information

We share your information with:

  • Tree Surgeons: We share your contact details and job requirements with up to 3 vetted tree surgeons who may provide quotes for your work.
  • Service Providers: We use third-party services for hosting, analytics, and communication tools.
  • Legal Requirements: We may disclose information if required by law or to protect our rights.

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain quote request data for up to 3 years.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@treesurgeonsuk.co.uk
  • Phone: 0800 123 4567
  • Address: TreeSurgeons UK, United Kingdom